Help Center
Our support team helps you with orders, shipping, returns, refunds and technical requests across the EU.
How to contact us
- Main support: support@bshoper.fr
- Please use the same email address as your order for faster processing.
- For tracking, you can also check your orders area.
Requests we handle
- Order tracking and shipping status.
- Returns and refunds: 14-day withdrawal (refund, no exchange); defective, lost or undelivered item refunded.
- Account, payment and technical support questions.
Information to provide
- Order number.
- Email address used for the purchase.
- Clear issue description and evidence files (photos/videos when relevant).
- Any useful reference: tracking number, delivery date, affected item.
Response timing
- First support response: usually within 24 to 72 business hours.
- Logistics disputes and refunds: variable timing depending on carrier checks.
- We keep you updated by email until the case is closed.
Company legal details
- Company: BSHOPER GROUP, SAS with a share capital of €1,000
- Registered office: 32 Rue de Paris 92100 Boulogne-Billancourt
- SIRET: 105 869 606 00019
- RCS Nanterre: 105 869 606
- VAT: FR81105869606
- Phone: +33 7 80 98 96 69
- Email: support@bshoper.fr