Bshoper

Terms & Conditions

These terms govern BSHOPER sales for customers located in the European Union (EU). They follow EU eCommerce standards (pre-contract information, withdrawal right, and legal guarantees).

Scope (EU)

  • These terms apply to orders placed on BSHOPER websites for delivery within the EU.
  • The contract language is the language selected by the customer on the website.
  • Mandatory consumer rules of the EU customer country of residence remain applicable.

Order and contract formation

  • An order is considered confirmed after payment confirmation or manual validation depending on the payment method.
  • BSHOPER may refuse an order in case of suspected fraud, product unavailability, or obvious pricing/content error.
  • Customers must provide accurate identity, shipping, and contact information.

Pricing, payment and taxes

  • Displayed prices are those visible at the time of checkout.
  • Shipping costs are shown before payment.
  • Depending on destination country, applicable VAT and EU tax obligations are considered.

Delivery, cancellation, withdrawal and returns

  • Delivery times are estimates and depend on carrier operations and destination country.
  • Cancellation may be requested shortly after order placement while logistics preparation still allows it.
  • Under EU consumer rules, consumers generally have a 14-day withdrawal right (except legal exceptions).
  • Returns and refunds are handled according to the active Shipping & returns policy page.

Liability and guarantees

  • BSHOPER applies legal conformity guarantees required by applicable EU consumer law.
  • Customers must report lost parcels, non-delivery, or damaged items without delay and provide visual evidence.
  • BSHOPER liability cannot be engaged in force majeure situations.

Company legal details

  • Business name: BSHOPER GROUP
  • Registered office: 32 Rue de Paris 92100 Boulogne-Billancourt
  • SIRET: 105 869 606 00019
  • Trade register: RCS Nanterre 105 869 606
  • EU VAT number: FR81105869606
  • Publication director: Bshoper (support@bshoper.fr)
  • Hosting provider: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France - Phone +33 9 72 10 10 07 - https://www.ovhcloud.com

Contact

For any contractual question, contact support@bshoper.fr